Privacy Policy

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This web page describes Swale Valley Water’s privacy policy guidelines regarding the collection and use of personal information that you provide to us.

We do not collect any personal information from you while you browse our website. Any personal data we do obtain ie.collected from emails, will never be supplied to 3rd parties. Collected Data From our Internet logs we are able to view an individuals ip addresses and may be able to lookup which ISP is supplying that ip address. From our logs we are able to see the date and time at which you viewed the site plus the pages visited, and other standard information including which browser and operating system you were using. We mainly use this 1og data to see which pages are receiving the most hits.


The Swale Valley Water web site contains links to clients, partners and other sites of interest to our users. Swale Valley Water is not responsible for the content of these external internet sites. We are careful who we 1ink initially, but since the sites are out of our control they could contain unsuitable content and may have privacy policies which differ from Swale Valley Water’s. Please review their policies if you are concerned. All pages at Swale Valley Water contain a similar logo and menu system, if the site does not contain this layout you have most likely followed a link to an external website.

Email addresses

We take email privacy very seriously with users of our website. Any Email address the user supplies when sending a message from our website form, are not, and will never be given or sold to 3rd parties. This includes any personal information we may obtain from emails we receive. Contacting us If you have any concerns about this, or have comments or questions regarding our privacy policy, please contact us and we’ll be happy to answer any questions you have.

About cookies and the way we use them

In common with other websites, we do also use “cookies”.

You can control the use of cookies on your computer and can turn them on or off at anytime in your web browser settings. This site also asks if you wish to accept cookies. The cookies we use on this site are in relation to analytics and social media:

Analytics – We use analytics cookies to helps us understand how users engage with our website. An example is counting the number of different people coming to our website or using a particular feature, rather than the total number of times the site or feature is used. Without this cookie, if you visited the website once each week for three weeks we would count you as three separate users. We would find it difficult to analyse how well our website was performing and improve it without these cookies.

Changes to this policy

This privacy policy was last updated August 2012. Swale Valley Water may modify the provisions of this privacy policy from time to time. The new provisions will be effective as soon as they are posted. Please check this page periodically to ensure that you are aware of any change.

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